We are looking for tenants and leaseholders to sit on a scrutiny panel which needs to be in place to assist us with improving services. This allows real scrutiny of customer facing services and issues, and ensures greater transparency in how we operate.
The scrutiny panel gives an independent view of processes and performance and considers improvements to services. It also reviews good practice, highlighting what is good about the organisation and what needs to change, makes evidenced-based recommendations to the our management team.
What the Scrutiny panel does:
- Scrutinises the housing services we deliver to all tenants
- Gives an independent view of housing performance
- Works separately to, and independent of, all other existing tenant groups
- Highlights what the housing team do well and what they need to improve
- Reports back to tenants, service managers on recommendations to improve services and implement change
- Networks with other tenant scrutiny panels and housing organisations
- Contributes to and supports the annual report to tenants
Previous Scrutiny reviews
In the last the few years the Scrutiny Panel have completed the scrutiny reviews into repairs and void properties. As a result, the scrutiny panel recommendations as listed below have been implicated by Selby District Council.
- Introduction of a repair satisfaction survey
- Development of publicising through the Open Door tenant newsletter, social media such as Facebook and Twitter.
- Reintroduction of the tenant handbook
- Introduction of the lettable standard for empty properties
- Introduction of pre-tenancy inspections
- Introduction of disclaimers for left items by previous tenant
Copies of the reports and the implementation plans for the previous scrutiny reports can be seen by clicking on the links below:
- Void Properties - Report, Implementation Plan
- Repairs - Report, Implementation Plan
- Tenant Engagement - Report, Implementation Plan
Joining the Scrutiny Panel to make a difference
Individuals on the panel are expected to work on their own initiative, doing their own research, assessing services against key performance indicators and attending meetings with other panel members and with our officers.
You need to be able to work independently and as part of a team, understand and analyse reports and information, have excellent verbal communication skills, express views clearly and effectively in a formal meeting setting, making reasoned contributions and be able to challenge constructively, whilst respecting the roles, views and feelings of others.
Applicants for the panel would have their skills assessed against a set criteria, and would then be invited to discuss the process.
Who to contact to get involved
If you are interested in this opportunity and want to get involved or have a question for Matthew you can contact him by...