Council services during Coronavirus

Some district council services have been affected by the Coronavirus emergency situation.

A number of changes have been made to services ensure the safety of both staff and customers, to reflect the latest guidance from central Government.

Selby District Council’s Leader, Cllr Mark Crane said, “The coronavirus outbreak is the biggest public health emergency in a generation.  We will do all in our power to delay and then mitigate its impact on our communities and our businesses. We recognise the scale of the challenge and will do all we can to work through this and ensure a positive future for our district.”

Priority customers will be offered specific appointments, but the Council’s customer contact centre is closed for walk-in (face-to-face) visits.  This includes for the Planning Surgeries and Housing Options surgeries - these are no longer taking place. Where possible customer enquiries will be by phone but for homeless customers some face to face meetings may still be required. The Civic Centre reception is also closed - there is no walk-in service. 

Selby and Tadcaster Leisure Centres and Summit Indoor Adventure are closed. All memberships will be frozen, for one month, with leisure providers, Inspiring healthy lifestyles, sharing tips for remaining healthy and active at home through their social media channels.

The trades team are carrying out emergency repairs only and contractors are continuing to carry out gas and electrical inspection and servicing. These teams will check with tenants that are not isolating or have symptoms.

Housing tenancy services have stopped all non-essential home visits and have limited visits to essential tenancy contact sign ups and viewings, with a delay until a property is completed. Tenancy transfers applications are on hold until the emergency situation ends.

Where these essential face to face visits, meetings and appointments are going ahead there’ll be hygiene measures in place to reduce any risk to staff and residents.

Waste and recycling collections continue as normal with the new recycling service starting this month as planned. Bulky waste collections are on hold, as is the box take back scheme for the old recycling boxes.

Play areas (open spaces and parks remain open, in line with government advice) and public toilets have closed. Car parking is now free – this change is designed to support key workers and those having to make essential trips for food supplies.

All environmental health, enforcement, rent and anti-social behaviour inspections and visits will stop apart from emergencies. Revenue and benefits appointments will take place over the phone and property inspector visits will be limited.  

These changes mean the Council can focus resources on frontline services during the Coronavirus emergency. You can still call: 01757 705101.  You can still email: info@selby.gov.uk. Don’t forget, you can also do lots of things here on our website including making some payments and reporting issues.