1 Start 2 Complete A group of our tenants and leaseholders are looking to satisfaction levels among our new tenants. They'd like to hear from you if you've been housed within the last year. If this applies to you, please complete this quick surey so they can produce recommendations on how we can help our new tenants. You'll be entered into a competition to win a £30 Love to Shop voucher if you leave your details. How easy did you find the registration process to join the housing register (North Yorkshire HomeChoice) and to place bids? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied Is there anything we could do to make the process easier? How satisfied are you with the communication from us after receiving an offer of housing? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with the information/advice from your Neighbourhood Officer during the viewing/sign up process? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied Is there any additional advice, support or information you would have liked? Did your Neighbourhood Officer discuss tenant participation opportunities with you? * Yes No Unsure If so, how satisfield are you with the tenant participtation opportunities available to you? Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with the overall quality of your home? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied When you moved into your new property did it meet your expectations? * Yes No If not, why not? How many times have you contacted us to log a repair within the first six months? * None 1 2 3 4 5 More than 5 times Were all the repairs completed before moving into your property? Yes No If no, were the repairs completed within the agreed timescales set out on your lettable standard? Yes No How satisfied are you with the quality of the repairs? Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with the service received from the contact centre regarding reporting a repair or following up a repair? Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How easy do you find it to report a repair? Very easy Fairly easy Neither Not very easy Difficult Do you have any additional comments? If we hold a focus group to talk about this more, would you be interested in attending? * Yes No If you would like to be entered in our prize draw for a £30 Love to Shop voucher please leave your details below: Name Address Email Telephone number
