1 Start 2 Complete We are keen to hear from all our new tenants about their experiences along with feedback of the housing service we provide. Therefore, please complete this quick surey so they can produce recommendations on how we can help our new tenants. You'll be entered into a competition to win a £20 Love to Shop voucher if you leave your details at the end. How easy did you find the registration process to join the housing register (North Yorkshire HomeChoice) and to place bids? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with the housing service provided by Selby District Council from the time of receiving a housing offer to the point of signing for your new home? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with the communication provided by Selby District Council following receiving a housing offer i.e. arrangement of a viewing? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied How satisfied are you with any information, advice and support you received by your Neighbourhood Officer during your new home sign up? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied What do you think could be improved and/or what additional information and support would you have liked to receive during your new home process? How satisfied were you with the standard of your new home and did it meet your expectations? * Very satisfied Fairly satisfied Neither Fairly dissatisfied Very dissatisfied If you felt the condition was poor or you felt it did not meet your expectations, please indicate what you were dissatisfied with and what could be improved. When signing the lettable standard, were you made aware of any outstanding repairs? * Yes No If yes, were the repairs completed within the agreed timescales set out on your lettable standard? Yes No How many times have you contacted us to log a repair within the first months? * None 1 2 3 4 5 More than 5 Were you made aware of any future planned works which need completing to your property and advised of the relevant timescales? * Yes No Do you have anything that you feel would help further improve the new tenancy process provided by Selby District Council? Please tick below whether you like to receive a copy of our Tenant Handbook and/or be entered into our quarterly prize draw for £20 Love to Shop vouchers. If so, please provide details below: The tenant handbook includes information relating to your tenancy and responsibilities, repairs and maintenance along additional help and support available for throughout your tenancy Select Options for tenant handbook and Prize Draw Email updates from Selby District Council Housing Team Receive a copy of the Tenant Handbook Receive a large print version of the Tenant Handbook Be entered into the prize draw for £20 Love to Shop Vouchers Contact Details Name Address Email Telephone number Thank you for your time and your feedback is invaluable. All the information we receive from you will be completely confidential and will only be used for monitoring purposes. If you wish to speak to somebody about this survey, please do not hesitate to contact us.
