“The Lifeline service has allowed me to live safely and independently and has taken the stress away from my family that worry about me”
Lifeline is a call alarm support service. It makes it easier to live independently in your own home and offers peace of mind that help is on hand when needed.
Lifeline is an alarm system connected to the telephone line, which you can activate with a wearable pendant. When you need help, you press the button on the pendant. The alarm sends a message to our monitoring centre, which then contacts someone on your behalf. This could be one of our community support team, a family member, friend, a doctor or the emergency services. We will work with you to determine who the best person to contact is.
“I was going through a difficult period of my life where I was scared and concerned for my wellbeing. This service made me feel at ease knowing that there was somebody available to help in an emergency.”
All our staff, in the call centre and who visit you are:
- friendly, compassionate and able to sensitively deal with your individual needs
- fully trained and equipped to deal with the requirements of the service
- trusted, familiar faces in the community, supporting residents on behalf of Selby District Council
- DBS checked under criminal and safeguarding records
Compare packages
| Friends and Family | Reassurance | Level 1* | Level 2* | |
|---|---|---|---|---|
| Features | ||||
| Call unit and wearable pendant | ✓ | ✓ | ✓ | ✓ |
| Installation | ✓ | ✓ | ✓ | ✓ |
| Cancellation fee included | ✓ | ✓ | ✓ | ✓ |
| Add extra services, like sensors for smoke, gas, flood, falls and intruders | ✗ | ✗ | ✓ | ✓ |
| Call response | ||||
| If necessary | Emergency services | Emergency services | Emergency services | Emergency services |
| First response | Family, friends and contacts | Family, friends and contacts | Support officer (office hours) | Support officer (office hours) |
| Second response | Family, friends and contacts | Family, friends and contacts | Family, friends and contacts | Family, friends and contacts |
| Third response | Family, friends and contacts | Family, friends and contacts | Family, friends and contacts | Family, friends and contacts |
| Fourth response | Support officer (for emergencies) | Family, friends and contacts | Family, friends and contacts | |
| Visits and tests | ||||
| Support officer tests equipment | ✗ | Every 6 months | Every month | Every month |
| Service support plan | None | 6 monthly visit | Monthly visits | Weekly visits |
| Costs | ||||
| Weekly Payment | £2.75** | £5.55 | £6.65 | £13.30 |
*Funding may be available from North Yorkshire County Council. A Support Officer will assist you with this application.
**With a one-off upfront payment of £86.65. This package is also available with no upfront fee at £4.50 per week.
How to pay
To set up a Direct Debit call us on 01757 705101, or visit us at Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS.
If you have a Lifeline invoice you can pay online.
Care home package
We also offer a service to care homes. This package is a call and response service, much the same as our Family and Friends package. The same cost of £4.21 per week covers the equipment and call centre support connected to your own carers.
More information
To register for more information about the Lifeline service please complete our online form, or contact us on lifeline@selby.gov.uk or 01757 705101. You can also visit us at Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS