Lifeline

Register for Lifeline   

“The Lifeline service has allowed me to live safely and independently and has taken the stress away from my family that worry about me”

Lifeline is a 24 hour local emergency support service. The call alarm (unit and wearable pendant) makes it easier to live independently in your own home and offers peace of mind that help is on hand when needed.  

Lifeline is an alarm system connected to the telephone line, which you can activate with a wearable pendant. When you need help, you press the button on the pendant. The alarm sends a message to our monitoring centre, which then contacts someone on your behalf. This could be one of our community support team, a family member, friend, a doctor or the emergency services. We will work with you to determine who the best person to contact is.

Can Lifeline help you? 

The lifeline service is here to help lots of different people of all ages. 
For you: 
  • If you live by yourself but may need extra help now and again 
  • If you want reassurance that help is close by for when you need it 
  • If you think you’re at risk of domestic violence, harassment or rouge traders 
For your family:
  • If a relative or someone you care for need extra help to maintain their independence at home, or live too far away from you 
  • If you want peace of mind that your relative if the person you care for has support, or can call for help 24 hours a day

“I was going through a difficult period of my life where I was scared and concerned for my wellbeing. This service made me feel at ease knowing that there was somebody available to help in an emergency.”

All our staff, in the call centre and who visit you are:

  • friendly, compassionate and able to sensitively deal with your individual needs
  • fully trained and equipped to deal with the requirements of the service
  • trusted, familiar faces in the community, supporting residents on behalf of Selby District Council
  • DBS checked under criminal and safeguarding records

Packages:

We offer different types of help to suit anybody. Our skilled Support Officers will help you decide what’s best for you and your family. 
 
Lifeline Basic Package: 
  • 24 hour emergency response to help you whenever you need it
  • You’ll get a Lifeline wearable pendant and call unit, so help is at the click of a button 
  • Our Support Officers will visit you each year to check everything is okay
Lifeline Plus Package: 
You’ll get the same as the Basic package, however the plus package also offers…
  • Extra sensors in your home of you want them so we’ll know if you’ve fallen, if there’s a fire or flood or to cover serious conditions such as epilepsy
  • You’ll get monthly or three monthly visits from our Support Officers 
Companion Visits: 
Our new companion service is here for you. 
We can organise for someone to visit you to make sure everything’s okay. It’s tailored to what you and your family need. The visits will offer you and your family reassurance that everything’s okay. 
 

Prices of the service:

Proposed

Level of Service

Proposed Charge
per week £

Lifeline including daytime & OOH response (standard)

£4.80

Lifeline Plus (quarterly companion visit )

£6.40

Lifeline Plus (monthly companion visit)

£9.65

Additional 30 min companion visit

£22

1 Hour companion visit

£32

Out of Hour Call out (none emergency)*

£42

*The costs of emergency calls are included in the weekly price. If a 999 call isn’t deemed necessary then customer contacts will be called in the first instance followed by Support Officers if no contacts can be made. If the call isn’t an emergency but the customer still wants a response then there will be a £42 charge.

How to pay:

To set up a Direct Debit please complete our Direct Debit form and send it back to us at: Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS. Alernatively you can call us on 01757 705101.

If you have a Lifeline invoice you can pay online.

Care home package

We also offer a service to care homes. This package is a call and response service, much the same as our Family and Friends package. The same cost of £4.21 per week covers the equipment and call centre support connected to your own carers.

More information

To register for more information about the Lifeline service please complete our online form, or contact us on lifeline@selby.gov.uk or 01757 705101. You can also visit us at Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS