Housing Services response to Covid-19

 
1 Start 2 Complete

For the past couple of months, we have all had to live our lives very differently which has made for a very challenging and often difficult time. As your landlord we have had to make some changes to our housing services and communicate with you in different ways. We are now looking at how we continue to deliver our housing services whilst still observing social distancing and other Government guidelines that might be in place for some time.

To help us understand what we’ve done well and what we might do better, we wanted to take the opportunity to find out how well we’ve been communicating with you, and how you feel about any services you have received in recent months.

We would be very grateful if you would take a few minutes to complete the following survey and enter chance to win one of two £20 Love to Shop Vouchers.

Contacting Us

Our Communication To You

On the whole, we have been communicating our housing service updates and changes by our website or through email where we have our tenants email address.

The following questions are about how well you think we have communicated with you during lockdown and after.

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Relevant
Easy to understand
Up to date
Giving you new information
Being reassuring

Welfare Call

We have contacted over 900 tenants who are over 70 or who we felt needed additional support to ask about their welfare during the Covid-19 lockdown.

This question is only to be answered if you have received one of these calls.

Our Essential Services During Lockdown

We have made several changes to our housing services during lockdown and after in order to protect your health and the health of our staff. Some services were suspended because we were unable to deliver them safely.

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Telephone Services
Tenant Support
Deal with anti-social behaviour
Dealing with complaints
Managing estate issues such as trees, hedges
Being involved and having your say on services

Our Services In The Future

We are looking to provide a tenant portal, to enable you to have access to your details of your tenancy, report repairs and pay rent 24 hours a day.

All the information we receive from you will be completely confidential and will only be used for monitoring and housing service improvement purposes.  If you wish to speak to somebody about this survey, please do not hesitate to contact us.