Homelessness - information and advice

Information and advice

We provide general housing information and advice to both tenants and landlords in private and public sector housing, on a range of housing issues that includes:

  • Rent arrears
  • Domestic violence
  • Landlord/Tenant disputes
  • Loss of employment
  • Anti-social behaviour/Harassment
  • Welfare benefits

We will work with anyone who is either homeless or threatened with homelessness to try and enable them to stay in their homes or to help find them alternative accommodation.

Prevention and advice can include:

  • Mediation in landlord and tenant disputes.
  • Advice and information.
  • Assistance with housing benefit enquiries and forms.
  • Referrals to other agencies for support, mediation and temporary accommodation.

For further information, or if you need help because you might become homeless, contact us on 01757 705101 and ask to speak to a housing options advisor.

If you are made homeless outside of office hours or at the weekend, we do have an emergency service offering limited advice and assistance. This can be reached on 01653 600941.

We're committed to maintaining and extending our partnership approach to homelessness prevention, together with key local agencies and the voluntary sector. take a look at our 2020-2025 Homelessness and Rough Sleeping Strategy for the district.

Homelessness Prevention – Meeting your needs

Housing authorities must also design advice and information services to meet the needs of people within their district including, in particular, the needs of the following groups:

Useful links

Foundation is a charity based in the north of England that works with socially excluded people helping them to gain full independence in their local community.

Shelter is a national charity which gives practical housing advice and support. Their website has specific information on homelessness.

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