Homelessness - information and advice

Information and advice

We provide general housing information and advice to both tenants and landlords in private and public sector housing, on a range of housing issues that includes:

  • Rent arrears
  • Domestic violence
  • Landlord/Tenant disputes
  • Loss of employment
  • Anti-social behaviour/Harassment
  • Welfare benefits

We will work with anyone who is either homeless or threatened with homelessness to try and enable them to stay in their homes or to help find them alternative accommodation.

Prevention and advice can include:-

  • Mediation in landlord and tenant disputes.
  • Advice and information.
  • Assistance with housing benefit enquiries and forms.
  • Referrals to other agencies for support, mediation and temporary accommodation.

For further information, or if you need help because you might become homeless, contact us on 01757 705101 and ask to speak to a housing options advisor.

Please Note: Our customer contact centre is now closed for walk-in (face-to-face) visits. This is to protect customers and staff, in line with the latest government guidance around dealing with Coronavirus. This includes our Housing Options surgeries.

  • Monday 9.30am - 12.30pm
  • Tuesday 9.30am - 12.30pm
  • Wednesday 10.00am - 12.30pm
  • Thursday 9.30am - 12.30pm

Home visits are available for clients that are unable to come into the contact centre.

If you are made homeless outside of office hours or at the weekend, we do have an emergency service offering limited advice and assistance. This can be reached on 01653 600941.

Homelessness Prevention and Housing Advice - pdf - This leaflet is designed to help you either keep the home you already live in or signpost you in the direction of alternative housing. Our new Homelessness Strategy and Action Plan 2015-20 can be found here.

Homelessness Prevention – Meeting your needs

As part of the new Homeless Reduction Act 2017, every Council has a duty to provide advice and information about homelessness and the prevention of homelessness, free of charge. This should be comprehensive, tailored advice and information. Housing authorities must also design advice and information services to meet the needs of people within their district including, in particular, the needs of the following groups:


Useful links

Foundation is a charity based in the north of England that works with socially excluded people helping them to gain full independence in their local community.

Shelter is a national charity which gives practical housing advice and support. Their website has specific information on homelessness.

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