Customer Services Advisor

Internal Only

Contract Type – Fixed Term / Secondment for up to 12 months
Section – Customer Services
Salary Band – 2a
Annual Salary – £21,748.00 per annum
Hours – 37 hours per week (part-time and job share applications accepted)
Reference – SEL0074-12

What’s the job?

Selby District Council’s vision is to make Selby ‘a great place’ and to deliver this by focusing on three key ambitions: to do business, to enjoy life and to make a difference. This is supported by the Council delivering great value to its residents.  

We are now offering an opportunity to join our successful Customer Services team.  This enthusiastic, knowledgeable and professional team provides help and assistance on a wide range of key services offered by the Council including:

  • Council Tax and Benefits;
  • Housing (Social and Private);
  • Property Maintenance;
  • Environmental Health;
  • Refuse and Street Cleaning;
  • Planning; and
  • Neighborhood and Community Engagement.

Our excellent service offers support via the telephone, email and face to face appointments – driving customers to digital solutions, supported by self-service initiatives. So, if you have customer service or front facing experience and want to use your skills to make a difference to people in local communities, why not come and join us?

Who are we looking for?

The successful applicants will be able to demonstrate: 

  • first class communication, influencing and organisational skills;
  • experience in a customer-facing environment;
  • excellent IT skills; and
  • a calm and confident approach in a challenging, customer driven environment.  

Further information

If you are interested in this role and would like to know more, please contact Allison Heap (Customer Services Manager) on 01757 705101 or by emailing

How to apply

For application documents, please visit 

Please note that CVs are not accepted.

This position is subject to a Basic Police Act Disclosure. This will only be requested in the event of the individual being offered the position. Having a criminal record will not necessarily bar you from employment with the Council.

Applications for Job Share will be considered sympathetically.

Selby District Council is an equal opportunities employer.

Closing Date – Sunday 31 October 2021