Customer Services (Access Selby) - Privacy Notice

This Privacy Notice is designed to help you understand how and why Customer Services (Access Selby) at Selby District Council processes your personal data. This notice should be read in conjunction with the Council’s Corporate Privacy Notice
 

Who are we? 

Selby District Council is a ‘Data Controller’ as defined by Article 4(7) of the General Data Protection Regulation (GDPR). 
Customer services provide support with a wide range of key services offered by the Council including:
  • Council Tax and Benefits
  • Housing (Social and Private)
  • Property Maintenance
  • Environmental Health
  • Refuse and Street cleaning
  • Planning Applications
  • Neighborhood and Community Engagement
We offer support via telephone, face to face and email and self-service facilities both on our web page and with our Scan stations, scanning key information to assist and support your enquiry.
 
The Council has appointed Veritau Ltd to be their Data Protection Officer. Their contact details are: Data Protection Officer, Veritau Ltd, County Hall, Racecourse Lane, Northallerton, DL7 8AL / DPO@selby.gov.uk / 01609 532 526.

What Personal Data of mine do you collect?

  • Name,age,address
  • Contact details
  • Certain medical information for services such as assisted bin collection
  • Any information you provide us to facilitate the service (including information you provide in recorded calls)

What is the purpose of collecting my Personal Data?

  • Service delivery
  • Service improvement and planning

Who do you share this data with?

Information will be shared with the relevant departments within the Council in order to facilitate your request. If we suspect that you are acting unlawfully or fraudulently, we may pass this information on to the Police or our Fraud investigators.
 

How long do you keep this data for?

Information is kept in line with statutory retention periods or if we have an organisational need to keep it. 
 
Data Held  Retention Period 
Call Recordings  3 months

What is your legal basis for processing this data?

The Council processes personal data in accordance with legal obligations to which the Council is subject to based on:
 
Article 6(1) (c) – Processing is necessary for compliance with a legal obligation.
 
For more information about how the Council uses your data, including your privacy rights and the complaints process, please see our Corporate Privacy Notice.