If you have visited Housing Options recently we would like your feedback to ensure that we are offering the best service possible. The survey takes a few minutes and any answers you give will be completely confidential and will not in any way affect your housing situation. Q1 - How did you find out about the housing options service? * Family/Friends Information Leaflets Visited the Council Offices Adult/Children's Social Care GP Surgery Website Advice Service (e.g. CAB) Foundation/Horton Other Q2 - How did you first make contact with the housing options service? * Phone Email Letter Visit to Office Other Q3 - When you first contacted the council, were you happy with the length of time you waited to speak to someone from the housing options team? * Very Happy Happy Neither happy/unhappy Unhappy Very unhappy Q4 - How long did you have to wait to see a member of the housing options team or for a member of the team to get in touch? * Same Day Following week Within 3 Days Within 2 weeks Q5 - Why did you first need to contact us? * Actual/threatened homeless HomeChoice advice General Housing Advice HO contacted me following a referral from another agency Young Persons Pathway Other Q6 - Did you find the information given to you was useful and easy to understand? * Yes No Comments Q7 - Was the person understanding and polite? * Yes No Comments Q8 - After you contacted us, did you feel that you understood how to progress with what you wanted? * Yes No Comments Q9 - What type of support were you offered? * Advice and assistance A homelessness assessment Temporary accommodation Help to stay in your home Help to find a social rented home Help to find a private rented home Help to move into supported accommodation Help to let your property with a Bond Referral to Partner Other Q10 - Please tell us any part of the service you received that you particularly appreciated Q11 - Please tell us any part of the service you think we could do better Q12 - Overall, what do you think of the service you received from the Housing Options? * Very Satisfied Satisfied Neither Satisfied or Unsatisfied Unsatisfied Very Unsatisfied Q13 - Were you provided with temporary accommodation? * Yes No (Q14 and Q15 - please only answer if you were provided with temporary accommodation) Q14 - How satisfied were you with the standard of temporary accommodation? Very Satisfied Satisfied Neither Satisfied or Unsatisfied Unsatisfied Very Unsatisfied Q15 - How satisfied were you with the level of support received whilst in temporary accommodation? Very Satisfied Satisfied Neither Satisfied or Unsatisfied Unsatisfied Very Unsatisfied Q16 - Any final comments? We want to make sure everyone’s views are heard, so we would appreciate it if you could provide some additional details about you and your household. Q17 - Are you: Male Female Q18 - What age were you on your last birthday? 16-24 years 25-34 years 35-44 years 45-54 years 55-64 years 65 plus Q19 - Do you consider yourself to have a disability? Yes No I prefer not to say Q20 - Which ethnic group do you consider yourself to belong to? English/Welsh/Scottish/Northern Irish/British Irish Gypsy or Irish Gypsy Other White background White and Black Caribbean White and Black African White and Black Asian Any other mixed background Asian or Asian British Indian Pakistani Bangladeshi Chinese Other Asian background African Caribbean Other Black, African or Caribbean background Arab Any other ethnic group Q21 - How would you define your sexual orientation? Bisexual Hetrosexual Gay Lesbian Prefer not to state Q22 - What is your religion or belief? Buddhist Christian Hindu Muslim Sikh Other Religion No Religion I prefer not to say Thank you for taking the time to complete the form.
