Customer contact centre
Our customer contact centre is now closed for walk-in (face-to-face) visits and the Civic Centre reception is closed. You can still email us at email@example.com or call us on 01757 705101.
Our Housing Options surgeries are no longer taking place. These will be replaced by specific appointments for priority customers. Where possible customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.
For further information, or if you need help because you might become homeless, contact us on 01757 705101 and ask to speak to a housing options advisor.
If you are made homeless outside of office hours or at the weekend, we do have an emergency service offering limited advice and assistance. This can be reached on 01653 600941.
Housing Tenant Services(including Neighbourhood Officers and Housing Enforcement)
Most of our housing services are now back up and running and our teams are working in your communities and neighbourhoods. This includes investigating reports of anti-social behaviour, carrying our sign ups, tenancy visits and property inspections.
You will be contacted to carry out a Covid-19 questionnaire prior to any home visit and we will always ensure that we follow our robust risk assessments so that our customers and staff are kept as safe as possible. This will include always wearing face masks indoors and adhering to social distancing. We will request that you also follow these measures.
Housing surgeries in Sherburn and Tadcaster are still suspended, as are Estate Walkabouts and we will review our position on these in line with the government roadmap out of lockdown.
We will try, where possible, to conduct interviews and conversations over the phone, email, text or letter rather then visiting you in your home.
External and internal visits will only take place where no other options are available and with the agreement of the management team. In these situations we will ensure Officers wear appropriate PPE, including face masks, and pay strict adherence to social distancing and hygiene measures. We will also request that you do the same.
Elderly and vulnerable tenants
We are currently in the process of making welfare calls to all our elderly and vulnerable tenants.
This is just a quick check to ensure you are okay and to provide a signposting service to any support that may be available for you. We will always introduce ourselves and will not ask you for any personal or financial information.
We are carrying out all repairs (emergency, urgent, non-urgent and gas repairs).
If you have already reported a repair during the covid restrictions there is no need to contact us again. We will be contacting you to arrange a date to carry out the repairs. If the report has become urgent please report this using our online form or by phoning 01757 705101.
When carrying out a repair the team will contact you to make sure you are not isolating or have symptoms of Covid-19.
Housing & Garage Rents
If you are worried about making your rent payments due to loss of earnings because of self-isolation or illness please contact the Housing Rents Team by emailing firstname.lastname@example.org or calling us on 01757 705101. We are supporting tenants with advice and assistance to access any benefits they may be entitled to enabling them to pay their rent as much as possible
If you are affected by coronavirus, there is a wide range of support and information available about the changes the government has brought in to support people who are already claiming benefits, need to claim benefits, or are at risk of losing their job as a result of coronavirus.
The dedicated Coronavirus section on our website is regularly updated and will be kept up to date with changes to services, latest news and developments.