Please note: Our trades team are carrying out emergency repairs only and our contractors are continuing to carry out gas and electrical inspection and servicing. These teams will check with tenants that are not isolating or have symptoms.
Report a repair
The easiest way to report a repair is using our online repairs form. This should only be used for non-urgent repairs.
Reporting a repair by phone
For any repair - Monday to Friday 8:30am to 4:30pm (Wednesday from 10am)
please phone - 01757 705101
For genuine emergencies there is an ‘out of hours’ service - please phone - 01653 600941
Staff who visit you in your home carry identity cards. Ask to see identity cards before you let anyone into your home.
You can view a copy of our responsive repairs policy - pdf. This policy covers the repairs service we provide for repairs that require remedial work and are outside our modernisation and repairs programmes.
You can also report repairs:
- in person at our customer contact centre
- to your local community officer
- to your local ward councillor