During the coronavirus pandemic, our Trades team are continuing to prioritise emergency repairs and are working through the non-emergency repairs that were reported to us in lockdown – these will be completed as soon as possible. Our contractors are continuing to carry out essential gas and electrical inspection and servicing.
Report a repair
The easiest way to report a repair is using our online repairs form. This should only be used for non-urgent repairs.
Reporting a repair by phone
For any repair - Monday to Friday 8:30am to 4:30pm (Wednesday from 10am)
please phone - 01757 705101
For genuine emergencies there is an ‘out of hours’ service - please phone - 01653 600941
Staff who visit you in your home carry identity cards. Ask to see identity cards before you let anyone into your home.
You can view a copy of our responsive repairs policy - pdf. This policy covers the repairs service we provide for repairs that require remedial work and are outside our modernisation and repairs programmes.
You can also report repairs:
- in person at our customer contact centre
- to your local community officer
- to your local ward councillor