Council house repairs

Covid-19 update:

We are carrying out emergency, urgent, non-urgent and gas repairs. 

If you have already reported a repair during the Covid restrictions there is no need to contact us again. We will be contacting you to arrange a date to carry out the repairs. If the report has become urgent please report this using our online form or by phoning our contact centre. 

Report a repair

The easiest way to report a repair is using our online repairs form. This should only be used for non-urgent repairs.

Reporting a repair by phone

  • For any repair - Monday to Friday 8:30am to 4:30pm (Wednesday from 10am), please call 01757 705101
  • For an out of hours emergency - please phone - 01653 600941

Staff who visit you in your home carry identity cards. Ask to see identity cards before you let anyone into your home.

You can view a copy of our responsive repairs policy. This policy covers the repairs service we provide for repairs that require remedial work and are outside our modernisation and repairs programmes.

You can also report repairs:

  • to your local Neighbourhood Officer 
  • to your local ward councillor