Some of our services are affected by Coronavirus. We need to protect our staff and customers as far as possible.
Customer contact centre and civic centre
Following government guidance to work from home wherever possible, our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.
Our Planning Surgeries and Housing Options surgeries are no longer taking place. These have been replaced by specific appointments for priority customers. Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.
The Civic Centre reception is closed - there is no walk-in service. You can email us: email@example.com or call us on 01757 705101,
Waste and recycling services
All household (kerbside collection) waste and recycling services are continuing as normal.
Face to face visits for services will only take place by exception and following an agreement with a manager.
Our tenant meetings, Estate walkabouts, Housing Surgeries, Keeping in Touch visits and pre-termination visits have been suspended. The team are contacting all vulnerable tenants.
The team are continuing to advise and allocate properties. This includes carry out property viewing and sign ups.
Sheltered housing schemes have closed communal areas.
We are only carrying out emergency and gas repairs. Non urgent repairs aren’t taking place. If you’ve already reported a non-urgent repair to us there’s no need to contact us again, we’ll be touch when these can be safely carried out.
The Lifeline team have suspended home visits but are in contact with customers by telephone and offering help with shopping and prescriptions (charged at normal rate). The team are also responding to new referrals and installing any equipment required in customers properties. Any emergencies reported through the pendant alarm will also be resolved and assistance will be given when required. The Ryecare out of hours service is prioritising essential calls.
Formal action for arrears recovery, NOSP and Court hearings will continue remotely.
Environmental Health services
Environmental Health will continue to -
All licensing applications should be sent electronically to the team. Keep up to date with any changes to our licensing service here.
Our play areas are open. New signs have been installed reminding users to stick to social distancing guidelines and wash hands regularly. Parks and open spaces are open.
Community Centres are closed for day to day use, including laundries.
The team are only undertaking site visits when necessary and strictly on a non-contact basis.
This changes are constantly being reviewed and will be updated as and when government guidance changes.