Coronavirus (COVID-19) - Changes to services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and civic centre

Our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.

Our Planning Surgeries and Housing Options surgeries are no longer taking place.  These have been replaced by specific appointments for priority customers.  Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. 

You can email us:

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

Council Tax

We’ve received funding from government to help those most in need with Council Tax payments.  This is for people who already receive Council Tax Support.  In addition to the support you get already, you’ll receive a further discount of up to £150 from your bill.

If your circumstances have recently changed – for example, if you’ve recently lost your job – you may be eligible for Council Tax support.  You must have first registered to receive Universal Credit. Any new applicants will also receive the hardship support throughout the rest of the year. 

Click here to find out more about benefit support

Click here to find out more about Council Tax support

If you can, please keep up-to-date with Council Tax, rent and any other payments due where possible, to avoid difficulties down the line. If your particular circumstances mean you're having difficulty in meeting payments - but you don’t qualify for the support - then we can put alternative arrangements in place.  This could include an alternative payment plan and, where necessary, we also have arrangements for people in financial hardship. To find out more or make alternative arrangements for your Council Tax call us on: 01757 705 101. 

Waste and recycling services ​

All household (kerbside collection) waste and recycling services are continuing as normal. 

Housing services

All non-essential home visits have stopped and there are limited visits to essential tenancy contact sign ups and viewings.  Tenancy transfers applications are on hold until the emergency situation ends.

Where essential face to face visits, meetings and appointments are going ahead there are hygiene measures in place to reduce any risk to you and our staff.

Only emergency housing repairs are taking place and our contractors are continuing to carry out essential gas and electrical inspection and servicing.

The Lifeline team have suspended home visits but are in contact with customers by telephone and also offering help with shopping and prescriptions (charged at normal rate). We continue to respond to emergencies reported through the pendant alarm.  The Ryecare out of hours service is prioritising essential calls.

Sheltered housing schemes have closed communal areas.

Find out more about the housing service during Coronavirus here. 

Environmental Health services 

The Environmental Health team are now undertaking low risk face to face inspections and monitoring visits. 

All enforcement, rent and anti-social behaviour inspections and visits have stopped, apart from emergencies.

Revenue and Benefits appointments are taking place over the phone and property inspector visits are limited.  

There's been an increase in reports of smoke or bonfire complaints.  If you wish to make a complaint regarding smoke or a bonfire our online form is available here.

Leisure services

In line with Government guidance, our Leisure Centres at Selby and Tadcaster and Summit Indoor Adventure are closed.

All memberships have been frozen.  This includes all types of Direct Debit Memberships, including Health and Fitness and Learn to Swim. 

Our leisure services team is posting lots of information online to help you stay fit and healthy using Facebook (search for Inspired Selby') and Twitter (search for @ihlSelby).

The Wellbeing consultation phone service for clients is continuing. 

Licensing service

All licensing applications should be sent electronically to the team.  Please ensure that applications are submitted well in advanced of the renewal date.   Payments can still be made by calling 01757 705101. 

Keep up to date with any changes to our licensing service here.

Public Spaces

Our play parks will be reopening later this month - safety inspections of these are being carried out following their closures. Parks and open spaces remain open.

Car Parking

We’ve extended free parking in all our car parks for an additional four weeks from 19 June. This is to support key workers, businesses, residents and visitors who are shopping in the district.

If you’ve already bought a permit – you do not need to contact us. Our team is amending them to extend the period in which the car park is free. 

Community centres​

Community Centres are closed for day to day use, including laundries.

Find out more

You can still email us:

You can also do lots of things on this website, including making some payments and reporting issues.