Coronavirus (COVID-19) - Changes to services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and civic centre

Following government guidance to work from home wherever possible, our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.

Our Planning Surgeries and Housing Options surgeries are no longer taking place.  These have been replaced by specific appointments for priority customers.  Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. You can email us: or call us on 01757 705101,

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

Waste and recycling services ​

All household (kerbside collection) waste and recycling services are continuing as normal. 

Housing services

Face to face visits for services will only take place by exception and following an agreement with a manager.

Our tenant meetings, Estate walkabouts, Housing Surgeries, Keeping in Touch visits and pre-termination visits have been suspended.  The team are contacting all vulnerable tenants.

The team are continuing to advise and allocate properties. This includes carry out property viewing and sign ups.

Sheltered housing schemes have closed communal areas.

Find out more about the housing service during Covid-19 here. 

Trades Team

We are only carrying out emergency and gas repairs. Non urgent repairs aren’t taking place. If you’ve already reported a non-urgent repair to us there’s no need to contact us again, we’ll be touch when these can be safely carried out. 

Lifeline Service 

The Lifeline team have suspended home visits but are in contact with customers by telephone and offering help with shopping and prescriptions (charged at normal rate). The team are also responding to new referrals and installing any equipment required in customers properties. Any emergencies reported through the pendant alarm will also be resolved and assistance will be given when required. The Ryecare out of hours service is prioritising essential calls. 


Will continue (with current Covid safe working practices)
Respond to, investigate and take appropriate action to prevent breaches of Covid legislation in all settings
Respond to, investigate and take appropriate action to prevent breaches of Covid legislation in Licensing (premises and taxi complaints)
Investigate and take appropriate action for Anti-social Behaviour (ASB)
Dangerous Dog / stray Complaints / collections
Dog Boarding Inspections
Catteries and other licensable activities 
Deal with Abandoned Vehicles

Formal action for arrears recovery, NOSP and Court hearings will continue remotely.

Environmental Health services 

Environmental Health will continue to -

Respond to, investigate and take appropriate action to outbreak management for food premises and workplaces
Respond to and investigate complaints regarding relevant premises not complying with Covid legislation
Respond to and investigate complaints regarding food safety and food premises
Undertake routine pollution monitoring (Nox, acid rain)
Respond to and investigate complaints and incidents regarding occupational health and safety in certain workplaces
Revised Services
Food Safety inspections in relevant premises subject to enhanced Covid controls
Complaint /monitoring visits will only take place outdoors or in Covid secure businesses.
Services which will cease during this current lockdown
Most Environmental Permits (PPC) Inspections
Routine tattoo / piercing inspections
Most routine Caravan Site Inspections
Complaint / monitoring visits to indoor at residential or non Covid secure premises
All other Food Safety Inspections not covered above under revised services.

Leisure services

Our Leisure Centres in Selby and  Tadcaster are now open again.  

Licensing service

All licensing applications should be sent electronically to the team. Keep up to date with any changes to our licensing service here.

Public Spaces

Our play areas are open. New signs have been installed reminding users to stick to social distancing guidelines and wash hands regularly. Parks and open spaces are open.

Community centres​

Community Centres are closed for day to day use, including laundries.

Planning Services

The team are only undertaking site visits when necessary and strictly on a non-contact basis.


This changes are constantly being reviewed and will be updated as and when government guidance changes.