Coronavirus (COVID-19) - Changes to services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and civic centre

Our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.

Our Planning Surgeries and Housing Options surgeries are no longer taking place.  These have been replaced by specific appointments for priority customers.  Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. 

You can email us:

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

Waste and recycling services ​

All household (kerbside collection) waste and recycling services are continuing as normal. 

Housing services

All non-essential home visits have stopped and there are limited visits to essential tenancy contact sign ups and viewings.  Tenancy transfers applications are on hold until the emergency situation ends.

Where essential face to face visits, meetings and appointments are going ahead there are hygiene measures in place to reduce any risk to you and our staff.

Only emergency housing repairs are taking place and our contractors are continuing to carry out essential gas and electrical inspection and servicing.

The Lifeline team have suspended home visits but are in contact with customers by telephone and also offering help with shopping and prescriptions (charged at normal rate). We continue to respond to emergencies reported through the pendant alarm.  The Ryecare out of hours service is prioritising essential calls.

Sheltered housing schemes have closed communal areas.

Find out more about the housing service during Coronavirus here. 

Environmental Health services 

The Environmental Health team are now undertaking low risk face to face inspections and monitoring visits. 

All enforcement, rent and anti-social behaviour inspections and visits have stopped, apart from emergencies.

Revenue and Benefits appointments are taking place over the phone and property inspector visits are limited.  

Leisure services

Our Leisure Centre in Selby has reopened. The gym at Tadcaster leisure centre remains closed but new group exercise classes are available. The Summit Indoor Adventure remains closed.  All leisure centre members are asked to register for on the brand new booking system: Leisure Hub.  You need to book in advance before you visit for all gym, swim, classes and other activities on site. This is so the total number of people in each of our Leisure Centres is controlled - just one of the many ways to help everyone stay safe and maintain their social distance. FAQs about how leisure centres are changing to keep everyone safe is available. 

Our leisure services team is posting lots of information online to help you stay fit and healthy using Facebook (search for Inspired Selby) and Twitter (search for @ihlSelby). The Wellbeing consultation phone service for clients is continuing. 

Licensing service

All licensing applications should be sent electronically to the team.  Please ensure that applications are submitted well in advanced of the renewal date.   Payments can still be made by calling 01757 705101. 

Keep up to date with any changes to our licensing service here.

Public Spaces

Our play parks have reopened. We're carried out safety inspections and minor repairs where necessary following their closure. New signs have been installed reminding users to stick to social distancing guidelines and wash hands regularly. Parks and open spaces are open.

Community centres​

Community Centres are closed for day to day use, including laundries.