Coronavirus (COVID-19) - Changes to services

Some of our services have been affected by Coronavirus as we work in new or different ways to keep our staff and customers safe.

Customer contact centre  

The best way to speak to us is by calling us on 01577 705101 or by emailing us at You can also do lots of things on this website, including making some payments and reporting issues. Essential face-to-face visits, meetings and appointments for services such as homelessness continue to be offered. Please contact us for more information. Our Market Cross contact centre remains closed.

Housing Tenant Services

Find out more about the housing service during Covid-19 here. Housing surgeries in Sherburn and Tadcaster and Estate Walkabouts are still suspended.

Trades Team

We are carrying out all repairs (emergency, urgent, non-urgent and gas repairs). Our trades team has worked hard to ensure that any delays within our repairs service are rapidly reducing as we continue to work through the waiting list. If you have already reported a repair, there is no need to contact us again. Please bear with us we will be contacting you shortly. If the report has become urgent please report this using our online form or by phoning 01757 705101.