Coronavirus (COVID-19) - Changes to services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and civic centre

Our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.

Our Planning Surgeries and Housing Options surgeries are no longer taking place.  These have been replaced by specific appointments for priority customers.  Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. 

You can email us:

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

Community centres​

Community Centres are closed for day to day use, including laundries.

Housing services

All non-essential home visits have stopped and there are limited visits to essential tenancy contact sign ups and viewings.  Tenancy transfers applications are on hold until the emergency situation ends.

Where essential face to face visits, meetings and appointments are going ahead there are hygiene measures in place to reduce any risk to you and our staff.

Only emergency housing repairs are taking place and our contractors are continuing to carry out essential gas and electrical inspection and servicing.

The Lifeline team have suspended home visits but are in contact with customers by telephone and also offering help with shopping and prescriptions (charged at normal rate). We continue to respond to emergencies reported through the pendant alarm.  The Ryecare out of hours service is prioritising essential calls.

Sheltered housing schemes have closed communal areas.

Find out more about the housing service during Coronavirus here. 

Waste and recycling services 

Our bulky waste collections service has been suspended. 

Requests for larger recycling bins and additional green waste bins are currently on hold. This will allow us staff to focus on key services. ​

All other household (kerbside collection) waste and recycling services are continuing as normal.  Household Waste Recycling Centres are run by North Yorkshire County Council.

Environmental Health services 

All environmental health, enforcement, rent and anti-social behaviour inspections and visits have stopped, apart from emergencies.

Revenue and Benefits appointments are taking place over the phone and property inspector visits are limited.  

There's been an increase in reports of smoke or bonfire complaints.  If you wish to make a complaint regarding smoke or a bonfire our online form is available here.

Licensing service

All licensing applications should be sent electronically to the team.  Please ensure that applications are submitted well in advanced of the renewal date.   Payments can still be made by calling 01757 705101. 

Keep up to date with any changes to our licensing service here.

Public Spaces

Our play parks have been closed but parks and open spaces remain open.

Car Parking

Car parking is now free – this change is designed to support key workers and those having to make essential trips for food supplies.

If you’ve already bought a permit – you do not need to contact us. Our team is amending them to extend the period in which the car park is free. 

Find out more

You can still email us:

You can also do lots of things on this website, including making some payments and reporting issues.