Coronavirus (COVID-19) - Changes to services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and civic centre

Following government guidance to work from home wherever possible, our customer contact centre is closed for walk-in (face-to-face) visits. This is to protect customers and staff.

Our Planning Surgeries and Housing Options surgeries are no longer taking place.  These have been replaced by specific appointments for priority customers.  Where possible, customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. You can email us: or call us on 01757 705101,

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

Housing Tenant Services

Find out more about the housing service during Covid-19 here. 

Housing surgeries in Sherburn and Tadcaster and Estate Walkabouts are still suspended.

Trades Team

We are carrying out all repairs (emergency, urgent, non-urgent and gas repairs). 

Our trades team has worked hard to ensure that any delays within our repairs service are rapidly reducing as we continue to work through the waiting list. If you have already reported a repair, there is no need to contact us again. Please bear with us we will be contacting you shortly. If the report has become urgent please report this using our online form or by phoning 01757 705101.  


These changes are constantly being reviewed and will be updated as and when government guidance changes.