Coronavirus (COVID-19) - Changes to council services

Some of our services are affected by Coronavirus.  We need to protect our staff and customers as far as possible.

Customer contact centre and Civic centre

Our customer contact centre is now closed for walk-in (face-to-face) visits. This is to protect customers and staff, in line with the latest government guidance around dealing with Coronavirus.

This includes for our Planning Surgeries and Housing Options surgeries - these are no longer taking place. These will be replaced by specific appointments for priority customers. Where possible customer enquiries will be by phone but for homeless customers some face to face meetings may still be required.

The Civic Centre reception is closed - there is no walk-in service. 

You can still email us:

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.

We’ll keep this situation under review.

Community centres​

  • Community Centres are closed for day to day use, including laundries.


Housing services

  • Housing tenancy services have stopped all non-essential home visits and have limited visits to essential tenancy contact sign ups and viewings, with a delay until a property is completed. Tenancy transfers applications are on hold until the emergency situation ends.


  • Where these essential face to face visits, meetings and appointments are going ahead there’ll be hygiene measures in place to reduce any risk to staff and residents.


  • We're contacting our tenants direct to let them now about these changes and to share the help that is available to them.


  • Our trades team are carrying out emergency repairs only and our contractors are continuing to carry out gas and electrical inspection and servicing. These teams will check with tenants that are not isolating or have symptoms.


  • The Lifeline team have suspended home visits but will contact customers by telephone and also offer help with shopping and prescriptions (charged at normal rate). We continue to respond to emergencies report through the pendant alarm. The Ryecare out of hours service will prioritise essential calls.


  • Sheltered housing schemes have closed communal areas.

Find out more about the housing service during Coronavirus here. 

Recycling services 

  • The box takeback scheme for the recycling boxes is on hold so staff can focus on the roll out of the wheelie bin collection service.


  • Our bulky waste collections service has also been suspended. 

Environmental Health services 

  • All environmental health, enforcement, rent and anti-social behaviour inspections and visits will stop apart from emergencies. Revenue and benefits appointments will take place over the phone and property inspector visits will be limited.  


Public Spaces

  • Our play parks have been closed but parks and open spaces remain open.


  • Our public toilets have been closed.


  • Car parking is now free – this change is designed to support key workers and those having to make essential trips for food supplies.

You can still email us:

Don’t forget, you can also do lots of things on this website, including making some payments and reporting issues.