Selby District Council is committed to good customer service; so we want to hear any compliments, comments or complaints you may have. 

Compliments and comments 

We want you to tell us what we are doing well and let us know if you think there are areas where we could do better. This helps us to improve what we do and how we do it.

Tell us about your experience.  

Complaints

Sometimes you just want to get something sorted, and quickly.  The easiest way to do this is to tell us. 

If you’re not happy with the service we’re delivered or the way you’ve been treated, we want you to tell us so that we can put it right. Our Corporate Complaints Policy  tells you how you can make a complaint and how we’ll manage and respond to complaints. 

We run lots of different services and sometimes we have to deal with complaints in different ways, because of different things we do.  There are separate arrangements for dealing with complaints about:

• Council Tax and valuation band appeals
• Councillors
• Appealing Housing Benefit and/or Council Tax support
• Parking Tickets
• Refusal of Planning Permission

Make a complaint 

The Local Government Ombudsman 

The Local Government Ombudsman is an independent body which investigates complaints about councils. Their annual review letter  contains a summary of the complaints made to them about Selby District Council.