Community triggers

The Community Trigger Case Review is a way for you to have your case reviewed if you feel it should be and allows organisations to look again at what has been done to resolve the issues for you.

Your case will be looked at by a panel of individuals from organisations relevant to the case and reported issues. They will consider whether the actions undertaken were adequate to address the problems, based on reasonable expectations and timescales.

The Community Trigger Case Review cannot be used to make complaints against individuals who have worked on your case. To do so, you must use the complaints process of the individual’s organisation.

Who can request a Community Trigger case review?

  • Any victim who has reported three incidents of anti-social behaviour, which has caused harassment, alarm, or distress, in a six-month period.
  • Each report must have been formally recorded by the police, council, or housing provider and made within one month of the incident occurring.
  • The three reports do not need to have been made to the same organisation.
  • If consent has been given, a third party can request a case review to be held on behalf of a victim or victims.
  • Third parties could be a carer, family member, community group, resident’s association, MP, local Councillor or support worker and could act for more than one victim.

How do I activate a Community Trigger case review?

How quickly will I hear about my Community Trigger case review?

The Community Trigger Case Review process takes a maximum of eight weeks from the Local Delivery Team receiving your completed application form to the development of an Action Plan - if that is the outcome of the Review Panel. The eight weeks will give enough time to collate all the relevant information, and for the panel to consider it. In some cases, the process can be concluded in a quicker time. Your local Hub will keep you updated on the progress being made including any changes to the expected timescales. If you are unhappy with the outcome of the Community Trigger Case Review, you can appeal the decision.

Historic Community Trigger figures

2016 / 2017 = 2 cases 

2017 / 2018 = 1 case

2018 / 2019 = 1 case

2019/2020 = 0 cases

2020 / 2021 = 2 cases