Benefits payments and overpayments

Housing Benefit

If you pay rent to a private landlord then any Housing Benefit will normally be paid direct into your, or your landlord's, bank account. This means you will need a bank account to pay it into. If you don't have a bank account we can help by providing advice and guidance.

Payments to tenants are made every two weeks in arrears. Payments directly to a landlord is paid every four weeks in arrears.

Please note that only a few claimants who have received benefit continuously from October 1996 may have their benefit paid partly in advance and in arrears.

If you pay rent to us then any Housing Benefit due will be paid direct to your rent account each week.

Council Tax Support

We'll pay any Council Tax Support due direct to your council tax account for the whole year. If your benefit changes during the year, then this will change the amount of council tax you are to pay.

We'll notify you of your benefit entitlement and send you a separate council tax bill after we've dealt with the change.

What happens if you pay me too much benefit?

If you're overpaid benefit you'll normally have to repay it. We'll write and tell you when this happens.

We'll tell you:

  • why it's happened;
  • the period it covers;
  • how much the overpayment is, and
  • whether you have to repay it.

Housing Benefit overpayments are normally repaid by deductions from ongoing benefit or you may be sent an invoice.  Click here to make an online payment.

Council Tax Support overpayments will be added to your council tax account.