If you think a decision about your Housing Benefit and/or Council Tax Support is wrong you can:
- ask us for an explanation;
- ask us to look at it again, or
- appeal to an independent tribunal.
If you'd like us to look again at the decision we've made or you want to appeal, you must do this within one month of the date of the decision letter. You must write to us and tell us what part of the decision you don't agree with.
If you'd like an explanation of our decision, you must ask us straight away. The one month you're given will only be extended by the time it takes us to send the explanation to you.
You should have received information with your award notification which will help you if you want to write to us.
Making a complaint
We have a complaints procedure that helps us to deliver a high quality service. If you're unhappy with how we've dealt with your claim, or you'd like to complain about any aspect of the service, please click here to go to our Complaints page.