Anti-social behaviour and the 'community trigger'

What is it?

Anti-social behaviour (ASB) is behaviour which causes  harassment, alarm or distress and is of a persistent and serious nature.

Anti-social behaviour ranges from serious acts of violence and harassment to more everyday incidents and situations like noisy dogs or overgrown gardens. It includes general nuisance and different types of conduct or activities that cause interference and annoyance in the community.

Examples of this are:

  • Incidents of violence including verbal and physical abuse and threats.
  • Vandalism, graffiti and damage to property.
  • Noise nuisance at high levels or unreasonable hours.
  • Racial and other kinds of harassment motivated by someone's age, disability, faith or sexual orientation.
  • Domestic violence.
  • Criminal activity including burglary, drug dealing or using premises for unlawful purposes; and
  • Other nuisance like dumping rubbish, dog fouling, uncontrolled pets, dangerous parking and abandoned cars.

The solutions to these problems do not come from a single agency or organisation working alone. Residents and tenants, communities and individuals, local authorities, the police, social services, schools, businesses and many other groups have a responsibility to tackle anti-social behaviour.

You can report anti-social behaviour or tell us about graffiti online quickly and easily.

Community Trigger

If you have reported three incidents of anti-social behaviour within six months to the police, the local council or your housing provider, you can use the 'community trigger' to request a case review by the relevant authorities.

This is a way for you to have your case reviewed and lets the organisations involved look again at what has been done to resolve it for you.

Your case will be looked at by a panel of individuals from organisations relevant to your case and issues. They will consider whether the action taken is enough to address the problems, based on reasonable expectation and timescales.

Who can use the community trigger?

  • Any victim who has reported three incidents of anti-social behaviour in a six month period.
  • Each report must have been formally recorded by the police, council or housing provider and made within one month of the incident occurring.
  • The three reports do not need to have been made to the same organisation.
  • If consent has been given, a third party can request a case review to be held on behalf of a victim or victims.
  • Third parties could be a carer, family member, community group, resident's association, MP, local Councillor or support worker and could act for more than one victim.

How do I activate the community trigger?

When is it not suitable to use the community trigger? 

The community trigger cannot be used to make complaints against individuals who have worked on your case. The purpose of the community trigger is to resolve the anti-social behaviour issues.

The community trigger is not a complaints process. If you are not satisfied with the outcome of a case you must contact the relevant organisations and ask for their complaints process.

What happens after I have returned the forms?

You will be given the contact details of your local representative who will progress your case to a case review meeting if it meets the Community Trigger criteria. If it does, your local office will contact relevant organisations within one week for further information and details of any action that has been undertaken in relation to the incidents you have detailed on the forms. That information will be provided within three weeks of your request initially being received.

The local office will then notify you of when your case will be considered at a case review meeting. This will be within six weeks of your application for a review being received. Your local representative will keep you updated throughout the process.

If it considered that there is further action that can be undertaken, the suggested actions will be discussed with relevant organisations. Within one week of the case review meeting, you will be notified of the outcome. An action plan will be developed within eight weeks of your request being received.

If, for any reason, these timescales will not be achieved, your local community safety office will let you know.

How quickly will I hear about my case review?

The case review process takes a maximum of eight weeks. 

The eight weeks will give enough time to collect all the information, and for the review panel to consider it. In some cases, the process can be faster than this. You will be kept up to date about your case, including the time it will take. There is also a helpful chart in the Application Pack that explains how the review works and how long it should take.

If you are unhappy with the outcome of the review, you can appeal.

Our anti-social behaviour policy is also available - Anti-social behaviour policy - pdf