Accessibility Statement

This website is run by Selby District Council.  We want as many people as possible to be able to use the website.  For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We're making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Translating our website into other languages

Popular web browsers include the option to translate web pages by default when they detect that the website language is different to the language installed on the computer, tablet or smartphone.  When browsers do not offer to automatically translate, plug-ins are often available to help you do this.

  • Google Chrome should offer to translate pages automatically
  • Internet Explorer can translate pages with the Google toolbar extension
  • Edge can translate pages with an extension from the Microsoft store
  • Safari on MacOS can translate pages with an extension available on the Safari extensions website
  • Safari on iOS can translate pages with an extension from the App store
  • Firefox can translate pages with various extensions

How accessible is this website?

We know some parts of this website aren't full accessible:

  • Most older PDF documents aren't full accessible to screen reader software
  • Some images do not have a text alternative
  • Some images cannot be read by a screen reader, where the image is only content in a link
  • Older video content doesn't include subtitles
  • Some links use non-specific text such as 'click here' or 'more' without a mechanism to change the link text to specific text
  • Some of our online forms are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility

What to do if you can't access parts of this website

If you need information on this website in a different format, for example an accessible PDF, large print, easy read audio recording or braille, email: or call 01757 705101.

We'll consider your request and get back to you as soon as possible.

If you can't find us from the contact us page, then please call us for directions.

Reporting accessibility problems with this website

We're always looking to improve accessibility of this website.  If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').  If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our civic centre and customer contact centre offices have audio induction loops.

Find out how to contact us.

Technical information about this website's accessibility

Selby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Contact Accessibility Guidelines version 2.1.

Non accessible content

The content listed below is non-accessible for the following reasons.We plan to comply with all WCAG 2.1 AA success criteria by September 2021.



PDF’S and other documents

Many of our documents online are in a PDF format and not accessible. These fail the following WCAG 2.1 success Criterion:

PDF3 – Ensuring correct tabs and reading order in PDF documents

PDF16 – Setting the default language using the/Lang entry in the document catalog of a PDF document

PDF18 - Specifying the document title using the Title entry in the document information dictionary of a PDF document.


Due to the number of PDFs on our site we are carrying out a rolling programme of reviewing and removing them which we hope to complete by September 2021. If you need any information a PDF contains in alternative format, please contact us.


In some cases, it may not be possible to make the PDFs fully accessible due to the complexity of the information they contain or the purpose of the PDF. In these cases, we will provide accessible versions alongside them.


We will ensure new documents essential for accessing our services meet accessibility standards.


On some pages there are empty headings, which may confuse people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships) or 2.4.10 (Section Headings).


On some pages, there is a ‘h3’ heading but no ‘h2’ heading earlier in the page. This doesn’t meet WCAG 2.1 success criterion.


A very small number of images have no alternative text. This doesn’t meet WCAG 2.1 success criterion 1.1.1.


On some pages, the same text has been used for links to different URLs. This doesn’t meet WCAG 2.1 success criterion, 1.1.1 (Non-text Content), 2.4.4 (Link Purpose – in context) and 2.4.9 (Link Purpose – link only).




























Other technical and web development issues 

We plan to correct the following additional technical issues that affect some of our pages by September 2021. 


WCAG 2.1 success criterion

HTML have incorrect use of start and end tags or attribute mark-up

4.1.1 (Parsing)

HTML tags have repeated attributes for example the tag ‘div’.

4.1.1 (Parsing)

HTML aren’t well-formed

4.1.1 (Parsing)

HTML doesn’t fully conform to specifications

4.1.1 (Parsing) and 4.1.2 (Name, Role, Value)

HTML doesn’t validate

4.1.1 (Parsing)

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We are working towards reviewing and removing as many older PDFs and documents as possible.

Video content

The accessibility regulations do not require us to make pre-recorded audio and video published before 23 September 2020 accessible. Plain text transcripts will be provided alongside all videos after this date.

The accessibility regulations do not require us to make live audio and video accessible.

How we tested this website

The original accessibility statement was prepared on 21 September 2019. It was last reviewed on the 1 October 2020.

This website is tested weekly by Sitemorse. They provide automated testing of websites to highlight usability and accessibility issues. PDF documents published on the website are also tested.

We tested our main website platform:

What we're doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for areas above.

Date of statement

This statement was prepared on 2 October 2020.