Accessibility Statement

This accessibility statement applies to

This website is run by Selby District Council and technology supported by North Yorkshire County Council.  We want as many people as possible to be able to use the website.  For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We're making the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website aren't full accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text, the colour, contrast levels and font
  • you cannot listen to the website using a speech recognition
  • older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • third party sites are such as our online payment system is not fully accessible

Feedback and contact information

If you need information on this website in a different format, for example, an accessible PDF, large print, easy read audio recording or braille. You can make a request or email Alternatively, you can call us on 01757 705101.

We'll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website.  If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').  If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

Selby District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Contact Accessibility Guidelines version 2.1, due to the non-compliances and exemptions listed below. 

Non accessible content

The content listed below is non-accessible for the following reasons. 

PDF's and other documents

Many of our documents online are in a PDF format and not accessible. These fail the following WCAG 2.1 success Criterion:

  • PDF3 – Ensuring correct tabs and reading order in PDF documents
  • PDF16 – Setting the default language using the/Lang entry in the document catalog of a PDF document
  • PDF18 - Specifying the document title using the Title entry in the document information dictionary of a PDF document.

Due to the number of PDFs on our site, we are carrying out a rolling programme of reviewing and removing them. If you need any information a PDF contains in an alternative format, please contact us.

In some cases, it may not be possible to make the PDFs fully accessible due to the complexity of the information they contain or the purpose of the PDF. In these cases, we will provide accessible versions alongside them.

We will ensure new documents essential for accessing our services meet accessibility standards.

Headings and titles 

On some pages, there are empty headings, which may confuse people using a screen reader. This doesn’t meet WCAG 2.1 success criterion, 1.3.1 (Information and Relationships) or 2.4.10 (Section Headings).

On some pages, there is a‘h3’ heading but no ‘h2’ heading earlier in the page. This doesn’t meet WCAG 2.1 success criterion.

Some page titles aren't descriptive and are too long. This doesn’t meet WCAG 2.1 success criterion, 2.4.2 - Page Titled.

We are reviewing all our pages layout and content. 


A number of images have no alternative text this includes our district and ward maps. This doesn’t meet WCAG 2.1 success criterion, 1.1.1 - Non-text Content (A). 

We are reviewing all our images and icons on our website and adding appropriate alt text. Any new images added to the site have alt text. 


On some pages, the same text has been used for links to different URLs. This doesn’t meet WCAG 2.1 success criterion, 1.3.1 - Info and Relationships and 4.1.1 - Parsing. 

Some links also have no descriptions this doesn’t meet WCAG 2.1 success criterion, 2.4.4 - Link Purpose (In Context), 4.1.2 - Name, Role, Value, 2.4.9 - Link Purpose (Link Only). 

Labels to form fields 

Some form fields or buttons are not labelled so a screen reader can understand them. This will make it difficult for somebody using a screen reader to navigate the form or enter the correct information. This doesn’t meet WCAG 2.1 success criterion, 1.1.1 - Non-text Content, 1.3.1 - Info and Relationships, 3.3.2 - Labels or Instructions, 4.1.2 - Name, Role, Value and 2.4.6 - Headings and Labels.  

Other technical and web development issues 

We plan to correct the following additional technical issues. 


Incorrect use of start and end tags or attribute mark-up. Tags also have repeated attributes for example the tag ‘div. These do not meet WCAG 2.1 success criterion, 4.1.1 - Parsing. 


Webpages aren't well-formed, doesn't fully conform to specifications and aren't fully validated. These do not meet WCAG 2.1 success criterion, 4.1.1 - Parsing and 4.1.2 - Name, Role, Value. 

Visual presentation of text 

Our website uses coding such as  <i> or <b>. These do not meet WCAG 2.1 success criterion, 1.3.1 - Info and Relationships, 1.4.4 - Resize text, 1.4.5 - Images of Text and 1.4.9 - Images of Text (No Exception. 

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We are working towards reviewing and removing as many older PDFs and documents as possible.

Video content

The accessibility regulations do not require us to make pre-recorded audio and video published before 23 September 2020 accessible. Plain text transcripts will be provided alongside all videos after this date.

The accessibility regulations do not require us to make live audio and video accessible.

Online maps

Online maps published in MySelbyDistrict maps. We also publish textual equivalents of information relating to services and facilities on our website. 

Third-party applications

We require that any new third-party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third-party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third-party applications include:

  • Our online payment system
  • Our Benefits Rates system
  • Our online planning systems
  • Victoria forms - external online forms for Benefits and Council Tax 

What we're doing to improve accessibility

Our work to improve the accessibility of our website includes:

  • reviewing and minimising the use of PDF and DOC downloads, replacing these downloads with online forms and accessible HTML pages wherever possible.
  • making sure new content is compliant with accessibility guidelines by assessing our website annually and when any major changes are made.
  • making sure all relevant descriptive data (metadata, labels, alt-text and descriptions) are compliant with accessibility guidelines by checking all-new content.

We receive a report every week by Sitemorse, which alerts us to new and ongoing accessibility issues which we then look into.

We are working with North Yorkshire County Council and reviewing our website to see how we can fix the issues mentioned above.

Disproportionate burden

Local Government Reform is happening in North Yorkshire. From March 2023, Selby District Council and this website will no longer exist.

The content on our website will continue to be reviewed and changed to be accessible. We are continuing to work with North Yorkshire County Council to priorities any accessibility issues that affect users from using the website. We will also work through the implementation plan based on how quickly and easily issues can be fixed. 

Preparation of this accessibility statement

This statement was prepared on 16 September 2019. It was last reviewed on 27 September 2021.

This website was tested on 17 June 2021. The test was carried out by the Cabinet Office.

This website tested every Thursday by Sitemorse

Our website was tested in the following way:

  • A variety of pages on our website were tested, including; home pages, document pages, directories, news items and online forms.
  • Pages were randomly selected and contained text, links and media.
  • PDF's and documents published on the website are also tested.
  • Page navigation using a keyboard and screen reader was tested across all pages selected.