People can fill-in their details on the website form, before emailing the application to the Council. This means any new applications are dealt with as soon as they are emailed, rather than residents having to wait for their form to be delivered by post. All emails are encrypted to ensure complete security, and the forms can be completed off-line, before being emailed to the Council.
Chair of Selby District Council's Social Board, Cllr. Liz Casling, said:
"This is a great way ensuring that people can get a quick decision on any housing or council tax benefits they may be entitled to, and is part of Selby District Council's commitment to bringing more and more services on-line. North Yorkshire Libraries Service provides internet access for anyone who does not have a computer at home."
Selby District Council's Director of Corporate Affairs, Malcolm Kilner, added:
"We have already had some very positive feedback about this service, with people saying that the instructions are easy to follow, and the application is processed efficiently.
"This is a great boost to the service we offer customers and allows people who may have difficulty getting to Selby District Council offices during the day another simple way of accessing our services. This will especially help people in more remote areas of the district, or those who work during the day."
Access the Benefits section.
The on-line service includes a number of security features to ensure data protection. Once the form is uploaded, the user can disconnect from the internet and complete the form off-line. User-friendly notes and prompts help the user complete the form. At the end, a list will be compiled automatically, giving individual guidance on any other information that may be of use in supporting their claim.