New and replacement wheeled bins cost £30. Please contact us if you want to order one.
If your wheeled bin has gone missing, please check with your neighbours as they may have moved your bin or taken it in for you. If your neighbours have not seen your bin and you think it has gone missing please contact us.
You will need to tell us:
- Your name, address and telephone number where you can be reached during office hours.
- When was the last time you saw your wheeled bin?
- Where was it when you last saw it?
- Whether it had your house number or name clearly marked on it; and
- Whether there any damage to the bin before it went missing eg was the lid missing, were there any holes or cracks in the bin?
We will then investigate the matter with our contractors and report back to you within three working days. If your bin has been lost in the collection vehicle, we will replace it free of charge. If your bin has been stolen, you will need to pay for a replacement.
The hardship fund
We are aware that not all households can easily afford to pay for a wheeled bin. The hardship fund has been created so that all residents can have a wheeled bin without disadvantaging themselves financially. Residents from vulnerable households can apply for a wheeled bin which is paid for through council funds.
A vulnerable household is 'a household in receipt of at least one of the principal means tested or disability related benefits'. The benefits taken into account are:
- Income support
- Housing benefit
- Council tax benefit
- Disabled persons tax credit
- Income based job seekers allowance
- Working families tax credit
- Attendance allowance
- Disability living allowance
- Industrial injuries disablement benefit, or
- War disablement pension.
To receive a wheeled bin from the hardship fund the resident needs to complete an application form - pdf and provide proof that they receive one of the benefits listed above