Lifeline

Lifeline-logo

Register for Lifeline   

“The Lifeline service has allowed me to live safely and independently and has taken the stress away from my family that worry about me”

Lifeline is a call alarm support service. It makes it easier to live independently in your own home and offers peace of mind that help is on hand when needed. 

Lifeline is an alarm system connected to the telephone line, which you can activate with a wearable pendant. When you need help, you press the button on the pendant. The alarm sends a message to our monitoring centre, which then contacts someone on your behalf. This could be one of our community support team, a family member, friend, a doctor or the emergency services. We will work with you to determine who the best person to contact is.

“I was going through a difficult period of my life where I was scared and concerned for my wellbeing. This service made me feel at ease knowing that there was somebody available to help in an emergency.”

All our staff, in the call centre and who visit you are:

  • friendly, compassionate and able to sensitively deal with your individual needs
  • fully trained and equipped to deal with the requirements of the service
  • trusted, familiar faces in the community, supporting residents on behalf of Selby District Council
  • DBS checked under criminal and safeguarding records

Compare packages


  Friends and Family Reassurance Level 1* Level 2*
Features
Call unit and wearable pendant
Installation
Cancellation fee included
Add extra services, like sensors for smoke, gas, flood, falls and intruders
Call response
If necessary Emergency services Emergency services Emergency services Emergency services
First response Family, friends and contacts Family, friends and contacts Support officer (office hours) Support officer (office hours)
Second response Family, friends and contacts Family, friends and contacts Family, friends and contacts Family, friends and contacts
Third response Family, friends and contacts Family, friends and contacts Family, friends and contacts Family, friends and contacts
Fourth response   Support officer (for emergencies) Family, friends and contacts Family, friends and contacts
Visits and tests
Support officer tests equipment Every 6 months Every month Every month
Service support plan None 6 monthly visit Monthly visits Weekly visits
Costs
Weekly Payment £2.61** £5.27 £6.32 £12.65

*Funding may be available from North Yorkshire County Council. A Support Officer will assist you with this application.

**With a one-off upfront payment of £82.50. This package is also available with no upfront fee at £4.21 per week.​

How to pay

To set up a Direct Debit call us on 01757 705101, or visit us at Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS.

If you have a Lifeline invoice you can pay online.

Care home package

We also offer a service to care homes. This package is a call and response service, much the same as our Family and Friends package. The same cost of £4.21 per week covers the equipment and call centre support connected to your own carers.

More information

To register for more information about the Lifeline service please complete our online form, or contact us on lifeline@selby.gov.uk or 01757 705101. You can also visit us at Access Selby, Market Cross, Selby, North Yorkshire, YO8 4JS